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Shipping:

  • Printed patterns:

We try to dispatch printed patterns within 3 working days, after reception of the transaction. Patterns are sent by Correos (spanish national mail) with the international mail service (no tracking).

Here are the shipping rates and delivery times:

Spain Europe Rest of the world
2 € 4 € 7 €
48/72h 3/5 days 2/3 weeks


Please note that if your country imposes customs duties, import tax or other fees at the border, these are your responsibility. Contact your customs office for more information.

For wholesale orders, please contact us at info@paulinealice.com.

  • PDF digital patterns:

Your PDF patterns will be available in your account page for as long as you want. You will also find a link to the download page in the order confirmation email.
Clic on the downloadable file and save it on your computer. Open the files with Adobe PDF Reader (it's free, you can download it here) and print in REAL SIZE (no scaling, 100%, full scale...). And tape the pages together. So easy! 

 

 

Returns:

  • Printed patterns:

Returns are accepted on unopened, unused items within 30 days of receipt. We do not accept returns on used items. If your return is a result of an error on our part, we will issue a refund for shipping as well as the cost of the item. Otherwise, shipping is nonrefundable. Refunds are given as store credit that can be used for anything in our shop. 
Please contact us before sending back any returns.

Returns should be packaged carefully and mailed to: 
Pauline Guillet 
C/ Camp del Turia 16 
Esc. E, puerta 7 
46015 Valencia 
Spain 
Once we receive the return, you will be notified by email when your credit is available.

  • Digital patterns:

We cannot issue refunds or exchanges for digital products. All sales are final.